These are Aguas de Alicante’s assistance with paying bills.

Alicante waters It has a Social Fund to give. assistance and discounts for paying bills to customers in a state of economic vulnerability or social exclusion meet certain Requirements. In addition, within the scope of the Corporate Social Responsibility policy, a series of Special rates for large families in Alicante, long-term unemployment benefits and one special rate for fugitives.

We tell you what they are and what they consist of. assistants Alicante waters For your customers:

Special Aguas de Alicante price for large families

hour large familiesThose who prove their status will be charged the same prices as domestic customers, but with certain quarterly consumption limits and monthly equivalents.

this Requirements for prove extended family status and take advantage of this special price are:

Possess the Extended Family title awarded by the Department of Social Welfare.
The Extended Family bonus will only be valid for the main residence.
Must be up-to-date on paying bills and must not owe Aguas de Alicante for any reason.
Ensure payment of bills is at your residence.
If all the conditions for multiple bonuses are combined in a single Taxpayer, you must choose one of them.
After the documents are presented, the bonus will be applied from the next invoice to be issued from the date of presentation of the document.
On interior meters, allow the meter to be read regularly by the staff of Aguas de Alicante.
Accredit Extended Family status annually; Failure to do so will eliminate that subsidized rate.

Documents to be submitted:

DNI/NIE
Valid extended family title
Water bill

Discounts for the long-term unemployed in Aguas de Alicante

this long term unemployed accessible Bonuses and discounts on the service charge on your water bill. These are as follows:

this Requirements To access this bonus for the long-term unemployed:

Registered as a permanent job seeker at Servef’s offices for more than one year, a Certificate issued by Servef will be issued when seniority is mentioned.
Be registered in the municipality of Alicante by providing the relevant Certificate issued by the Alicante Municipal Council.

Special rate for internal leaks in Aguas de Alicante

this Aguas de Alicante tariff for leaks It will be applied to subscribers who request and have leakage due to an accidental failure in their internal installation. this The special rate for leaks is 1.12 euro/m3.

Requirements to take advantage of the special leakage rate:

Own the supply contract.
Documentary justification for the repair.
Consumption of the period corresponding to the leak is more than 5 times the consumption of the same period of the previous year.
The consumption of the said leakage exceeds 200m3.
This special rate will only be applied to the first invoice of the leak and only once at each point of supply.
Be up-to-date on paying bills with Aguas de Alicante and avoid debt for any reason.
Ensure payment of bills is at your residence.
On interior meters, allow the meter to be read regularly by the staff of Aguas de Alicante.
Availability of indices of periodic readings prior to the leak.

Aguas de Alicante charity social fund

Aguas de Alicante has a signed agreement with the Alicante City Council. vulnerable customers they can pay your bills through the Social Fund. This aid covers the total amount of water, protection and sewerage concepts including VAT.

Recognition of entitlement can be achieved through a report issued by SS.SS technicians. Alicante City Council (or collaborating organizations such as Cáritas and the Red Cross) or directly in Aguas de Alicante with the submission of any of the following documents:

Vulnerability report published by SS.SS.
Technical report for Social Fund published by SS.SS., Red Cross or Caritas.
Decision on recognition of Valencia Participation Income.
Decision on the recognition of the Minimum Vital Income.
Decision on the recognition of receiving social assistance.
Decision on recognition of non-contributory pension in two forms, disability and retirement.

Persons requesting assistance from the Alicante Water Social Fund are required to submit an application form duly completed through the following channels, which you can find here:

digitally through this form.
By mail to the address: Calle Alona, 31-33. Postal code: 03007. Alicante.
By requesting an appointment in person at the Aguas de Alicante Offices, Calle Catedrático Soler, 14 in Alicante.

What are You Looking For?