this Passengers of canceled flights are entitled to a refund of the ticket. or to the airline that offers an alternative transportation to their final destination, according to the Aviation Safety Agency (AESA).
In addition to the strikes between Ryanair cabin crew (TCP) Monday through Thursday, strikes are planned between the easyJet pilots group and Iberia Express TCP from 28 August to 6 September this month.
The Court of Justice of the European Union made this decision. Strikes organized by the airline’s own personnel do not constitute an “extraordinary situation”. and therefore do not relieve the airline of its obligation to pay compensation in the event of flight cancellations or long delays.
Passengers’ rights are included in European Regulation 261/2004 on delays, cancellations and denied boarding, which specifies that they have the right to choose between a refund of the ticket or an alternative transport to the final destination.
If the delay is more than five hours, the passenger can abandon the flight and request a refund of the ticket.however, you cannot receive additional financial compensation in this case.
cash back
The ticket price must be refunded in cash. Reimbursement (by cash, bank transfer or check) within seven days, but in the form of travel vouchers is also permitted if agreed by the party concerned.
If the alternative flight is delayed or departed more than two hours in the scheduled time Initially, the airline provide passengers with free food and drink and, if necessary, accommodation and transportation between the airport and the accommodation.
If the company does not pay all these costs, the passenger’s Keep all invoices of expenses caused by delay or cancel to claim them later, reminds AESA.
Compensation between 250 and 600 Euros
Passengers on canceled flights and those arriving at their destination by plane delay of more than three hours will be entitled to compensation of 250 euros for flights up to 1,500 kilometers; 400 Euros for all in-community vehicles longer than 1,500 kilometers and between 1,500 and 3,500 kilometers, and 600 Euros for others.
In case of strike, The company is exempt from paying compensation if it proves that it informed the passenger. you have offered alternative transportation with at least two weeks’ notice of cancellation or seven days’ notice.
Requests must be forwarded to the airline, but if the passenger realizes that their rights have not been taken into account, they can file a new claim with AESA and also have the option to take legal action.
Delays on trains and buses
in case of traveling in If the train is delayed by more than 60 minutes, the passenger is entitled to 25% compensation. of the ticket price, which increases to 50% when a two-hour delay accumulates.
if you travel bus and if the delay is more than two hours, The passenger may request a refund of the ticket or alternative transportation fee.
For boat tours entitles you to a refund or alternative transport if the departure delay is more than an hour and a half, and to make a claim if the arrival is delayed more than an hour than expected. Compensation between 25% and 50% of the ticket price.
Passengers have the right free food and drink in case of delayAccording to the information provided by the Ministry of Consumption, which states that the passenger is entitled to receive payment for the hotel night and related transfers, if in any case the delay includes the next day’s carriage.
baggage loss
In case the transport company loses the luggage of the passengers, the necessary notifying the responsible company in writing, otherwise it will result in the loss of the right to compensation.they explain in Consumption
If you are traveling by plane, you must report the loss to the airline before you leave the airport, which must issue an Irregularity Report (PIR), a necessary document to recover your luggage and receive compensation. a maximum of 1,600 Euros. If more than 21 days have passed, it is considered lost.
The maximum compensation for the train journey is 1,400 Euros. Compensation in case of loss per passenger and by bus will be up to 450 Euros as long as the journey exceeds 250 kilometers.
For boat trips, compensation for loss, delay or damage will be up to EUR 2,700 for cabin baggage and EUR 15,500 per vehicle.