Valencia Tax Office (ATV) is operational a new personalized phone service He will contact the people making the request directly to inform them and clarify any doubts about their taxes. Thanks to this new tool, ATV professionals can communicate with taxpayers requesting this service on the day they choose and at approximately the time they choose. Help them fill out and file all three of the Generalitat-administered taxes.
It is the property transfer tax applied in case of sale of house, vehicle or increase in working capital; It is the documented legal transaction tax collected on the certification of notary public, commercial and administrative documents and the vehicle sales tax applied in automobile transactions between individuals.
“The aim is to help taxpayers and provide them with a service when they need it, without going to a physical location, thus saving time and making all procedures more agile,” said Arcadi Spain, Minister of Finance and Economic Model. .
“We want to manage a new modern management, more efficiently and closer to the citizens, by making use of all the possibilities and tools available, both telephone, digital and telematics. All this without forgetting the face-to-face attention that is still required for certain groups.”
Arcadi Spain, “current taxes allow us to finance the welfare state from which we all benefit, therefore Generalitat wants to facilitate voluntary compliance with tax obligations for all citizens, to give them the best services and the greatest guarantee of security in their activities “.
Access to the service
This service can be accessed from the ‘Services for citizens and advance appointment requests’ section of the ATV website. Telephone service can also be requested directly.
Once you’re in the app, you’ll need to select the “option.ATV calls you-SAVI Service” should indicate that the user prefers to have a professional from the Tax Office contact them.
This new service is part of ATV’s Comprehensive Virtual Assistance Service (SAVI), which aims to provide personalized and non-face-to-face information and assistance services, often delivered in the physical office. It will be put into service soon Inheritance and Gift Tax.