Customers who accidentally drop an item in the store may not pay for it. About this “Moscow 24” said Oleg Pavlov, President of the public organization “Public Consumer Initiative” for the protection of consumer rights.
“Accordingly, if we are talking about accidental damage to property, that is, a bottle or can was poorly placed on the shelf and the consumer accidentally touched it or dropped it, then the risk of accidental damage to property lies with the owner. with the store,” the expert explained.
The expert also warned that in case of intentional damage to the property, the responsibility for the damaged products will belong to the consumer. Pavlov explained that he would then have to pay for the goods.
Oleg Pavlov in December aforementionedThe buyer can purchase the product at the price stated on the price tag, even if the amount at checkout is higher. The expert stated that if the price difference is detected only at home, the buyer can return to the store and request a refund of the overpaid amount.
Russians before saidIs it possible to return the product to the store without packaging?