In case of aggression in public transport, it is necessary to restrain emotions and maintain a calm tone of voice. I shared these tips with the radio station “Moscow speaks” Doctor of Psychology Evgeniy Morgunov.
“You should keep your emotions under control, not exceed the limits, not raise your emotional level and answer correctly. Stand your ground, but also be truthful,” said the scientist.
According to him, if you give in to emotions, the slightest conflict can turn into a fight and everything can end in attack.
Morgunov recalled the theory of distinguishing types of behavior: Confident behavior is characterized by restraining emotions, clear boundaries and a calm voice. Aggressive is characterized by raising the voice, insulting and personalizing. Indeterminate – a flabby person disappears from the situation. According to the psychologist, self-confident behavior is the most correct behavior.
Two city bus drivers in Vladivostok in January got into a fight on the highway.
previously psychologist in the name Causes of occupational burnout.