According to the decision of the Supreme Court of Russia, according to the report of the Russian Legal and Judicial Information Agency, customers of online stores can now claim compensation in case of cancellation of goods that have already been paid (RAPSI).
The court noted that “virtual sellers” do not have the right to include distance selling conditions in a public agreement that would absolve them from liability. It is understood from the decision that such conditions violate consumer rights and are deemed invalid.
A legal dispute between a Volgograd buyer and an online store has become a precedent. The man bought a music center from the website, paid the full amount, but after a while, the order was canceled by the seller due to lack of products and the money was refunded.
The customer sued the store, and the judge ruled in his favor. But the appeals court later intervened and sided with the seller, arguing that the terms stated in the offer were more important in the case. But in the end, the Supreme Court of Russia still sided with the buyer.
The court decision states, “The defendant’s claims that the goods specified in the contract are not available are not supported by objective evidence.”
A financial expert in mid-November warned Russians talk about fake discounts during sales.
Dmitry Gulyaev, formerly director of the Center for Ensuring Youth Rights in the Digital Space compared fraud schemes online and in real life.