Within the scope of the ‘Let’s Call You’ campaign, which started on May 6, a total of 12,922 people were provided with telephone assistance to prepare their income tax returns through the Valencia Tax Office (ATV) from the Ministry of Finance and Economy Model. Likewise, through the telephone attention service established by ATV in cooperation with the State Tax Office (AEAT), the total 10,286 income tax returns by phone until May 26.
Considering that the telephone service is provided over 15 working days this year, Compared to the same equivalent period last year, the number of people served increased by 67%filed returns increased by 66%.
Arcadi Spain, the Spanish Minister of Finance and Economic Model, was pleased with the results of the telephone service campaign “because it shows that this service allows its citizens to make income declarations over the phone, as well as accepting this service directly, with fast advice and without the need to travel”.
In addition, Arcadi Spain noted that the phone campaign “developed smoothly thanks to the previous appointment, which ensured that the service did not crash during the duration of the campaign”.
The head of the treasury also stated that for the next phone campaign, “all necessary resources will continue to be made available to the public to maintain the quality and delivery of service. Our aim is to provide a close and free service Valencian men and women who are required to file their income tax returns”.
Face to face service ‘Més prop de tu’
In addition to the phone service campaign, Valencia Tax Office personally launched its 2021 revenue service ‘Més prop de tu’ last Wednesday, 1 June, which will be operational until 30 June.
This is a free and personalized service that complements the service offered by AEAT, operating by prior appointment (will be operational until 29 June) via the ‘Tax Office’ app website, 24-hour automated phone number 915357326 or 901121224. or you can get personal assistance by calling 915530071 or 901223344 to make an appointment in advance.
Generalitat stepped in 25 free help points To help Valencian citizens comply with their tax obligations. This expands personalized points of interest. 9 offices in the province of Alicante8 in Valencia and 8 in Castellón.
Public service hours for hand submission of income tax returns are between 09:00-14:30 and 16:00-19:00 on Mondays, Tuesdays and Thursdays, and from 09:00 on Wednesdays and Fridays. until 3:00 in the afternoon