A company high speed train OUIGO Earlier this Wednesday afternoon, the Serra llarga tunnel in Roda de Berà (Tarragonès, Tarragona) was damaged with 461 passengers, 6 crew and 1 driver. After evaluating the firm together with Adif, sent a locomotive to tow the damaged one to Camp de Tarrgona, where passengers boarded another convoy to Barcelona.
HE convoy headed for Barcelona-Sants It was scheduled to arrive around 17:00 and some users stated that the incident occurred shortly before 16:30. Passengers were stuck in the tunnel for more than three hours, with many complaining on social networks that the company did not communicate enough to warn them of what was happening.
for this event Civil Protection activated Ferrocat pre-warning and circulation is not interrupted.
Because of this defect, all high-speed train lines affected and its trains have experienced delays as the affected section of the line operates on a single line, and Adif estimates that normalization in service will not recover until tomorrow.
At first, the company was a technical stop He stated that they are working to solve the train trailer as soon as possible before evaluating it.
On the other hand, the same convoy I had to leave again at 17:40. The flight from Barcelona-Sants to Madrid was delayed and everyone affected received an email with the new departure time.
Ouigo stressed that “the safety of its passengers and the passenger experience are two of its main priorities” and as part of its compensation policy, all affected passengers will receive a 100% ticket refund.