The government launched an investigation against seven people Airlines Low cost due to alleged irregularities in their policy of charging passengers for carry-on baggage and choosing seats on the plane, as well as how they advertise the prices of their tickets on major online search engines. under the command of the Ministry of Consumption alberto garzon, In this way, he initiates a procedure that threatens sanctions that can amount to millions for ‘low-cost’ companies due to practices often highly criticized by travelers.
Ministry The company did not make its list public. He is impressed by the investigation, arguing that caution should be exercised since the investigation is a newly begun process. “The companies surveyed as a whole have a market share of over 30% both inside and outside of Europe, so they have an impact on the recruitment of millions of travelers,” says Consumo.
This Facua consumer association however, it enables complaints to be filed for practices currently being investigated against in recent years. Ryanair, Vueling, easyJet, Volotea and Eurowings It was blocked before the Government of the Balearic Islands, so the Ministry of Consumption was the one to analyze it.
The General Directorate of Inspection and Disciplinary Actions is investigating whether the practices of these airlines are against the law. charge extra for services that are generally necessary and in some cases necessary for traveling passengers. Manager focused on can additional amount or additional work to carry luggage in the cabin unpaid or choose a seat, even in the case of minors or dependents.
“The Department of Consumer Affairs, under its new enforcement powers against major fraud, is investigating whether such business practices by ‘low-cost’ companies are abusive or unfair, and are generally against consumer regulations,” said Garzón’s department.
No final price on search engines
Parallel to this, the Ministry also investigates whether it develops unfair competition practices by dividing the prices into segments in a way that does not clearly show the final fare amount to be paid by the passenger in order to gain a privileged position in search engines and on the internet. flight comparators
The Ministry of Consumer Affairs warns that the conduct under investigation can be considered serious offenses punishable by fines of between 10,000 and 100,000 euros, and that these amounts can be exceeded by up to 100. between four and six times or up to 4 percent of the illegitimate interest obtained billing If they are approved as common practices within the EU.