Congress once again reduces penalties for filing a malicious complaint with the Financial Client Ombudsman

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HE Congress he accepted new discount between maximum fines provided for those who do. wrong use between new Financial Client Protection Officer, only 48 hours after accepting the first discount. That’s why several parliamentary groups agreed to cut back on Tuesday. related to 500 to 300 euros maximum penalty for illegal filing repeated the allegations unacceptableAnd 1,000 to 500 euros After the claim has been accepted and resolved, “appreciate the bad faith” by the plaintiff. This Thursday they went a step further and all groups unanimously lowered the sentences. at 200 and 250 euros respectively. Of course, they determined that these limits could be. Raise “in case of recidivism”.

Thus, the new organism will be able to punish those who “repeatedly” claim. one year period“They made claims that the agency denied because they were “clearly unfounded”failing to appreciate the “influence of rights” and legitimate interests of the client“or a offensive content. The initial fine will be the aforementioned 200 euros, but 300 euros if a second fine is imposed, 400 euros if one-third is imposed and 500 euros for the fourth time.

The institution also, in the receivables that have been decided, “bad faith discretion and damages derived from the claim for the alleged asset“. The initial fine will be the aforementioned 250 euros, but these 500 euros Giving the fine for the second time, 700 euros in the third and 1,000 euros for the fourth time. There can be two types of fines appealed through both Management as are courts contentious-administrative.

The groups also approved other minor adjustments. Thus, it has been clarified that claim document template The institution will will not be mandatory. In addition, it was determined that the new organ should have. specific personnel for help presentation at least through free phone lines. Likewise, they have determined that the institution can reach. agreements with regional governmentslike consumer institutes, it provides them with information on how to make claims and how to do so.

Courts and fee

As this newspaper announced, another important aspect of the project, which was decided to be changed on Tuesday, is access to the courts. In the Government’s project, organizations and clients may object to the Authority’s decisions or contentious-administrative road before the National Court in the case of binding civil road in non-binding cases. As the General Council of the Judiciary (Consejo General del Poder Judicial) warned, among others, there were doubts about its legal reserve (CGPJ) And Financial Counciland finally all resources first instance courts through a shortened procedure and primarily in writing.

Likewise, it was decided to replace 250 Euro fee per request Although it was claimed that going to the organization was free for those affected, organizations were expected to fund the new authority. Like this 40% of operating cost will be distributed proportionally. number of claims resolved of each financial asset according to the total number of resolved claims. remaining 60% will be distributed proportionally. number of positive comments to the claimants of each asset according to the aggregate decisions in favor of the clients. The annual amount of global temporary income will be estimated and this amount will be determined in April of the following year when the final expenses of the Institution are known.

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