Foreign Booking and Airbnb have left Russia, but Russian developers are offering them an alternative. Roskachestvo Center for Digital Expertise tested the 10 most popular services in Russia for searching and booking hotels on iPhone and Android on behalf of Roskomnadzor. Tests were conducted on 192 criteria for Android and 190 criteria for iOS. The results are at the disposal of socialbites.ca.
According to a survey by Roskachestvo, users use aggregator services to search for housing – websites (37%) and mobile applications (17.4%).
At the same time, when analyzing reviews in the app store, it turned out that users were most dissatisfied with the work of support services – 25.93% noted their uselessness. At the same time, 21.35% reported no refund, 9.15% canceled the reservation, 8.39% did not contact support, 7.30% had outdated information, 5.66% stated that they have unstable applications and 5.45% withdraw money without reservation. refunds 4.25%, removal of negative comments 1.96% and non-informative hotel cards 1.74%.
The best apps, according to Roskachestvo analysts, are: Yandex Travel (4.48), Ostrovok.ru (4.46) and Trip.com (4.41) and Trip.com (4.51), Ostrovok.ru (4.41) and Yandex Travel (4.41) on Android on iOS.
The researchers relied on the results of tests involving 231 participants to assess the usability of mobile apps. The ideal application for users, it is light and easy to use, with useful and various filters and detailing all payments, with the ability to book rooms without intermediaries and overpayments. At the same time, it is important for the user to make sure that their information will not fall into the hands of intruders.
Thus, Yandex Travel (4.73), Ozone (4.39) and Trip.com (4.27) took place in the top 3 in terms of comfort on Android. Trip.com (4.27), Yandex Travel (4.16), Ozone (4.14) ranked in the top 3 for ease of use on iOS.
Record, search, sort, hotel card, reservation, etc. according to functionality among 115 criteria in the parameter group. evaluated. The top 3 in terms of functionality include Trip.com (4.51 on Android and iOS), Ostrovok.ru (4.40 on Android and 4.42 on iOS), and 101Hotels.com (4.28 on Android and 4.31 on iOS).
Also during the tests, the experts booked rooms with the possibility of cancellation in the applications and learned that it is impossible to cancel the reservation directly in Yandex Travel, Onlinetours, Tutu and Level Travel on iOS, and on Android – Onlinetours and Tutu. To cancel your reservation, you need to contact technical support.
While checking prices, experts found that the Ostrovok.ru and OneTwoTrip apps were showing false discounts. The percentage value in applications is too high. It turns out that on iOS the discount exceeds the real one by 1-3%, and on Android they show a discount 2 times more than in reality.
It turned out that the applications in the “Hotel Reservation” category, which were examined in terms of data security, met the security criteria and performed well in the tests.
“The developers take a responsible approach to the security of users’ personal and payment data. As part of the study, we were also unable to identify a single critical vulnerability that would slow down or seriously affect the operation of applications, ”said Sergey Kuzmenko, head of information security at the Roskachestvo Center for Digital Expertise.
previous work showedIn the summer, the Russians in St. Petersburg, Moscow and Adler.