first positions Ranking of the most requested positions According to last year Eurofirms Groupoccupied once again by the first national talent management company. accommodation and trade sectorspecial call center operators. According to SEPE data, in the last year 14% of contracts in the accommodation and contact center sector in Spain.
“Despite these striking data, there is a lack of qualified profiles in these sectors and we are facing a very large sector. struggle to attract and retain young people in these professions”, explains Raúl Sánchez, the group’s Country Leader. Like this, Join the fight for training and job creation in high-demand areas from Eurofirms Groupcreate the two first training school pilots: accommodation sector and Contact Centera pioneering initiative that was met with great success.
Eurofirms Hospitality School
“Although only 9 percent of people work in the hotel industry by profession, opportunity to continue to professionalize the industry and make a positive impact on society”, adds Sanchez. According to the study “Perception of employment in the hotel and restaurant sector” by Eurofirms Group, the hotel and catering sector alone represents 6.4% of Spain’s GDP, and catering employs more than 1.2 million people.
In this sense, Hospitality School It started with its first formations in Portugal, where Eurofirms also has offices. “With this initiative, we aim to replicate the model in other countries where we are present,” explains David Sanglas, Eurofirms Group International Business Leader.
Eurofirms Contact Center School
For his part, the pilot of the plane contact center school He has already trained more than 50 people in 3 months in Spain. “These profiles should have a high empathic capacity, be very commercial, and make a quick impact on every search. One of the Contact Center School trainers explains that we teach them business techniques applied to telemarketing or customer service so they have all the tools to successfully complete their job.”
From the group, one Analysis of sectors to identify the needs of new generations and create opportunities to promote new attraction and loyalty strategies To create and increase long-term teams in the most demanding sectors.