16% of Spaniards plan to change banks this year

The financial turbulence from the effects of Credit Suisse and Silicon Valley Bank has created uncertainty around banks in an industry that is in complete transformation, and they are increasingly raising banks. more branches close, fees increase and cash more difficult to access through ATMs. At this stage, 16.07% of Spaniards state that they are more likely to open a new account at another bank., 25.44% think this. In total, 40% of respondents to the ‘II Nickel Study’ Spanish perceptions and habits of the banking sector’ You are not satisfied with the service you have already received and are considering making changes.

However, what are your main reasons for wanting this renewal? Receiving unfair commissions (60.85%), service or product offering that better suits your needs (36.79%) and bad customer service According to this research, the main reasons that push Spaniards to dive and change banks in 2022 (28.11%).

As a matter of fact, while the average commission of banks was 140.16 ero in 2022, it increased by 174 euros compared to the previous year. This represents an increase of 24%., as reflected in the III Barometer of bank commissions by the financial consumer advocacy association Asufin. “The main source of commission income is payment services, with credit and debit cards as the main income category at the consolidated level” Announcing the Bank of Spain in the latest Financial Stability Report.

Those seeking change in financial institutions represent a 3% increase over the previous year, with 38.2% dissatisfied. Likewise, it is possible to open a second account in a different bank than the current bank for 14.50%. Searching for a product or service better suited to needs is something that is increasingly inviting people to leave the bank, given the 3.29% increase.

After the change is made, These people will call the facility to open an account and make sure the rates are clear. (85.80%), top rated by Spaniards this year, followed by quality of customer service (70.22%) and presence of ATMs close to home or work (64%).

In an increasingly digital society, Personal attention is very important when opening an account, almost half the most valuable aspect. Likewise, not asking for too many documents (41.42%) completes the first three positions where the card is given to them at that moment and they can make transactions (13.71%).

the rise of neobanks

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in this context, neobanks are growing more and more in the financial sector. This refers to a type of bank that only operates online, without traditional physical office networks. Nearly two-thirds (65.58%) of Spaniards rate their apps and web pages better (28.40%), require less conditions than regular banks (26.13%) and open the account and give the physical card now (11.05%) . 34.42 percent and 22.58 percent of those who do not want to open an account at Neobank state that they do not like being a purely digital asset and prefer a branch that deals with face-to-face. Report.

Nickel’s CEO in Spain, Monica Correiaconfirms that in such an uncertain economic context, Spaniards “have become very demanding with the services and products we rent, and banking services are no exception. It is clear that the population demands the best of both worlds: digital and face-to-face”.