Banco Sabadell will redouble its commitment to the Alicante Center for Technological Competence (CCTA) and for this has established a scientific committee that includes the highest level representatives, business partners and research groups of universities and other education centers in the province.. The mission of this forum of experts will be to advise on the development of projects closely linked to innovation that serve to improve the services the financial institution provides to its clients. Issues such as cybersecurity or improving customer service, especially older groups, are in the focus of attention of the organization.
Banco Sabadell selected Alicante in March 2020 to launch CCTA to tap into the potential of the state’s technological ecosystem and set up dedicated information centers to accelerate the implementation of new technologies in the institution. Initiative that strengthens existing ties with the university and research community, It has already borne fruit on issues such as the robotization of processes.development of low-code applications or a talent management program.
After this initial phase, Banco Sabadell decided to go a step further in its commitment to the technology center in Alicante and to that end, surrounded itself with people it saw as its main collaborators in achieving the set goals. For this reason, an advisory board has been formed, chaired by Marc Armengol, the organization’s Executive Vice President and Head of Operations and Technology: Amparo Navarro, rector of the University of Alicante; Juan José Ruiz, rector of Elche Miguel Hernández University (UMH); Manuel Palomar, director of the Center for Artificial Intelligence (Cenid); Núria Oliver, director of the Ellis Alicante Unit; and Virgilio Gilart, director of the UA Higher Polytechnic School (EPS). Banco Sabadell’s main business partners are also part of the forum and are represented by Diego López, executive director of Accenture; Sergio Lahoz, Financial Services Director, NTT Data Europe; and Juan Parra, CEO of DXC Technology. Along with them is Rüdiger Schmidt, director of technology at Banco Sabadell; Fernando Canós, the organization’s deputy general manager and eastern regional manager; and CCTA director Susana Soler.
It was this Tuesday when the Council held its first meeting with representatives of all these organizations as a forum whose mission would be to advise on the innovation lines and the tools necessary to implement them. Specifically, it will provide guidance on technological trends, resources and collaborations related to the company’s strategic goals. It will also be responsible for approving new innovation initiatives proposed by the CCTA itself and the prototypes to be transferred for their development.
President Marc Armengol emphasizes that with the implementation of the CCTA, “what we want is to develop a set of technologies that will increase our productivity and, above all, improve the service we offer our customers. We have successfully completed the first phase and now we want to give a new boost. an advisory board that we believe will help improve engagement with our strongest collaborators and develop new projects hand in hand with Artificial Intelligenceamong other technologies.
Among the initiatives on the table The location of algorithms that are resistant to attacks from both classical computers quantum to keep information secure, digital identification based on storing identities on the blockchain, Improve customer interaction and service through the use of Artificial Intelligenceautomated content generation in natural language or advanced algorithms in ethics to make recommendations to users, avoiding refinement or bias in credit and fraud analysis decisions.
As Armengol explains, “what We are clear that all projects we develop must have a practical application and aim to improve the lives of our clients.for example, facilitating older people’s access to banking services. For this, he insists, strengthening direct cooperation with universities, research centers or companies is something Banco Sabadell deems necessary.