The government announced this Thursday that it will support a Decalogue in clear language in the Central Government it wishes. to promote citizen understanding of digital procedures.
First Vice-President and Minister of Economy Nadia Calviño closed the conference.Transform the Administration to Modernize Spain’ with an intervention where the decalogue breaks up some of the points it would have.
For this reason, The Government will try to simplify the number of portals owned by the Administration and increase the number of ‘chatbots’. and voice assistants that help citizens find the procedure they need.
Knowing the needs of the citizenWorkshops will be organized where administration officials and users will be able to identify points that are not easily understood. and A diagnosis of the openness of the Administration and guidelines for improving it will be prepared.
The first vice president made the application ‘My Citizen File’ As one of the examples of what the Administration should be in the 21st century, it made us proud that the project was well received.
Calviño, this transformation of the Administration This is one of his priorities and he highlighted the “transcendent driving force” of Public Administration when it comes to transforming the country.
“We are making a lot of progress”He underlined the vice-president, noting the advances in digital management in recent years and emphasizing that, with the encouragement of European funds, spending on digitalization has increased sevenfold compared to the previous government.
Likewise, it was emphasized that some improvements should be made in areas such as l.with cyber security or the cloud is difficult to explain to the citizen, for example, in the case of the first issue, progress is built on “nothing happens”, referring to avoiding a data breach or a successful cyberattack.