This banks they are going to formally commit this thursday Castle the notebooks savings for you Customers over 65 those who already have these cards. This is the main conclusion to be drawn from here. meeting will be maintained by the vice president of economics in the afternoon, Nadia Kalvinowith bank employersCECA, AEB and Unacc), senior citizens and representatives of consumer associations till the end, as EL PERIÓDICO found out. Thus, entities an official word they have been running in recent weeks, but it is not yet clear whether they will do so through them. inclusion inside ‘strategic protocol Strengthening the social and sustainable commitment banks signed in July 2021 and expanded in February last year with the following measures: improve care for the elderly and people with disabilities.
government and banking associations, days leading up to the meeting and they continued late Wednesday summarizing the latest aspects. Ministry EconomyTherefore, he urged banks to take action. open commitment keeping the books and including them in the protocol, the industry was willing to do it, but more doubt on the necessity and convenience of the latter. It is also discussed whether a guarantee will be given. ATM maintenance allowing automatic working with notebooksso that cards can be updated both at ATMs and at the box office.
One aspect it is Differences between the economy and employers to follow your compatibility plan for the elderly. The ministry proposed to establish Board created by three representatives first task of the sector and three other users Diagnosis what about? improvements becomes relevant and offers concrete measuresin principle over a period of time Three months. The industry, on the other hand, favors the follow-up in question through Turkey. other waysAs through the Financial Reality Observatory (orphin) with its continued commitment periodic meetings with the elderly, as he already did.
room for improvement
Economics therefore aims for the sector and its elder representatives to analyze how the economy can be in particular. improve phone service these customers as well as interfaces between cashiers, websites And “applications” to make bank phone numbers more accessible. According to him, the industry has made a significant effort on these issues since the plan was agreed on last year, but there is still work to be done. room for improvement. Banks, for their part, defend their advances, but are open to encouragement. education initiatives number of users and identification of possible improvements (for example, surveys from external consultants).
in those smooth deal is at two points. On the one hand, when organizations make an additional effort advertise their commitments, so that customers know better measures they can take advantage of. On the other hand, there is a discussion between the representatives of the sector and the elderly. joint strategy to increase finance educationespecially the elderly and disabled people.
to go forward
In general terms, both the ministry and the sector agree. plan approved last year was it helpful and allowed develop personalized attention the elderly and the disabled. According to Orfin’s research for employers, 81% of offices expanded cashier hours, doubled from a year ago, benefiting more than 6.3 million senior customers. Also, the service priority phone attention Answered 2.4 million calls assisted personally by a professional, up 47% in the second half of last year.
91% cashiersLikewise, it has been adapted to the needs of the elderly and improvements have been made in 80% of the sector. availability your pages network and applications mobile. Likewise, it has created to 70,000 employees to provide better service to these customers with an increase of 68% in the second half of the year. More than 245,000 customers over the age of 65 have received financial, digital and fraud prevention training.
Plan review
In addition to the senior plan, Calviño offers banking and customers to follow your plan to bring financial services rural spain from last October. As this paper progresses, the number of Catalan municipalities with populations of more than 500 without face-to-face access to banking services has fallen in 19 towns last year. 2021 to 32 51and excluded population 38,120 to 25,975 people, 31% less. across Spain, discount 243 to 164 municipalities And 211,550 (0.45% of country total) to 141.992 peopleAccording to an employer-commissioned report by the Valencian Institute for Economic Research (Ivie), 79 inhabitants and 69,558 people came out without exclusion.
The meeting is also expected to evaluate the developments. assistance plan for mortgage people with problems Industry and Government agreed in November and according to organizations still reasonable number of requests. “We’re going to make an exchange, as I hoped. productive like the previous ones to keep moving forward and determine how they work. good practice codes and to take or not to take additional precautions or make some kind of change for that matter,” Calviño said on Tuesday.