Thousands of people lost their rights Minimum Vital Income (IM V) without understanding why, when they insecurity it hasn’t changed withdrawal of aid is due to three reasons: file review families who receive assistance automatically notification errors new computer tool and lack of certificate renewal Social services.
The Center for Independent Association and Authorities (CSIF) confirms that these issues arose in early 2021, when the government changed the regulations to change the regulations. Requirements. presentation census and other documents caused 60,000 people sensitive they will be rejected minimal assistance.
National Institute of Social Security,”social service certificate” like document valid for verify exceptions to access helpHowever must be renewed annually. The CSIF union claims that beneficiaries were not aware of the need for renewal, which led to the withdrawal of aid.
Another reason is that the error in the mail notifications leaves users unaware of the reason for the withdrawal. The new computing tool, called the “Appian” platform, is rigid and does not allow interaction with the system, causing malfunctions in the letter delivery system.
In addition, the new system implies localization of files, which means that control departments do not have unified criteria; approve or reject the file depending on the region.
This Social Security It adds a thousand files a month for aid reaching 185,419 people in the Community of Valencia and more than 1.5 million people across Spain. When users realize they are not getting help, they are forced to go in person to the INSS offices, which are only accessible by appointment, which is difficult for many vulnerable people.