The first big shopping event of 2023 begins. After two complicated years due to Covid and a better-than-expected Christmas campaign, winter sales They will act as thermometers to measure the health status of consumption in the country. Prospects are good: the air finally accompanies and the general feeling is that desire to buy and, because inflation, the cheaper the better. Given this panorama, it is more important than ever to keep in mind the rights a person has when consuming. Which ones? How is it applied during the sale season?
What right do I have as a consumer?
According to that Catalan consumer codeAmong many other things, a consumer has the right to ensure that the product they purchase does not pose any risk to their health or safety. In fact, if it is a dangerous substance, the manufacturer has to specify it somehow. Also a proof of payment made; requires a purchase to be compatible with what a purchase offers promotion, offer or advertisement; have sufficient knowledge to know how to use the product correctly and safely; know in advance price and terms of sale, and have a claim page. In addition, buyers have the right to receive services. official language the ones you chose
How do you get all this up for sale?
the scenario doesn’t change because discounts, offers or discounts. In other words, the entire set of rights contained in the Consumer Law remains the same: the customer must be able to purchase with the same guarantees as if no discount was applied. same conditions (for example, pay by card if they accepted it before the sale) and all possible information about the price and terms of sale. In fact, state regulations governing sales authorized in Catalonia determine that only these items can be sold at a discount. products that have been on display in the store for at least a month. “Units of a product clearly purchased for this purpose cannot be used for sale,” insists l’Catalan Consumer Agency in a guide on the subject.
Does an organization have to sell yes or yes?
No, companies are free to decide whether or not to sell and even choose the day they want to start doing so now or even. In fact, for years, many businesses have launched them shortly after Christmas. In any case, there are two established periods: winter Y summer. Outside of these two periods, stores cannot advertise discount campaigns or certain offers as sales.
Can a company raise the price of a product days before it lowers it?
No. The rule requires that the discount be applied to the lowest price the product has had in the last 30 days. The idea is precisely to prevent brands from producing it. fraudulent discountsand in fact, Generalitat has warned that it has detected irregularities in half of the Black Friday offers it has recently analyzed.
Can I return the product I bought on discount?
This will depend, first of all, on whether the purchase is in it or not. physical store or in Internet. A physical organization is not obligated to accept returns, but if it accepts returns, it is obliged to provide clear information about its conditions: terms, exclusions, when this coupon will expire if you return the money or compensate it with a coupon, etc. All this, as long as the article is not flawed. On the Internet, things work differently: the customer has at least 14 days. return your purchased productUnless the product is personalized or made-to-measure, the product spoils easily (such as with food), or for some hygienic reason.
Can a store sell a defective product at a “sales discount”?
No, the norm dictates that it is necessary to distinguish what they are. sales from that special discount sales for liquidation matters or because they are defective or defective products. It summarizes as “Products that are spoiled, of poor quality, or that are explicitly purchased for this purpose cannot be sold as a discount product”.Catalan Consumer Agency.
Is it legal to only show the discount percentage?
Although the ideal scenario is for the organization to provide as much information as possible about the price and discount, if the law requires that one of two options be clearly displayed: the current price next to the original price, or the percentage of discount applied.