Passengers affected by these Christmas are entitled to compensation from the respective airlines for any of the strikes called. alternative flight, monetary compensation or refund of tickets, according to consumer organizations such as hundred anyone OCU. “Airlines can almost always give reasons to avoid indemnifying passengers after a force majeure cancellation such as circumstances. meteorological negative or risks for Safety. However, an announced and confirmed strike is not force majeure,” they insist from the OCU.
How far in advance must the airline notify me of a cancellation?
The airline’s obligations to the passenger depend on the period in which the former notifies the latter of the cancellation of their ticket in advance. Many companies don’t wait to see if the strike has an impact and decide to protect their backs by preemptively canceling flights not covered by the strike. minimum services. If the airline advises two weeks in advance passenger, this gives him the right to demand a full refund of the ticket amount. Here, the OCU indicates that the airline has an obligation to return it within a period not exceeding the amount paid. seven days.
If the cancellation is preventive only if the notice between the company 14 and 7 days before the scheduled departure, this entitles the passenger to alternative transportation, which allows the passenger to leave no more than two hours before the scheduled departure, while arriving at the final destination less than 4 hours from the scheduled time. .
If the flight is canceled a few minutes before departure or less than seven days, the worker will have the right to be transferred to another location for at least the same destination. However, according to OCU and Facua, the departure of such flight ‘B’ must be no more than one hour before the scheduled departure time and arrive at the final destination no more than two hours after the scheduled arrival time.
Is the passenger entitled to compensation?
In all cases described above, if the company is unable to undertake such relocation, it must make a payment to the passenger. The European regulation, in particular its seventh article, includes the following compensations:
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Passengers flying at distances of 1,500 kilometers or less will receive compensation. 250 euros.
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This much will go 400 euros it will be over 1,500 kilometers for those within the community and between 1,500 and 3,500 kilometers for others.
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And if the affected flight does not fall into any of these situations, compensation 600 euros.
Strikes can cause a plane to take off but not take off on time. In this sense, from Facua, ABAD remembering that the passenger is entitled to the compensation described above if his flight is delayed more than three hours from his arrival at the final destination.
What if the traveler loses the hotel money?
They point out from the OCU that these are: automatic offsets although it is expressly provided for in the regulation, for example, a non-refundable rental flat for cancellation or a ticket to a football match or a theater show, etc. For such cases, the consumer may also claim other compensation. This will require the affected party to demonstrate such expenditures and may ultimately require the affected party to go through administrative channels.