an old gentleman who wants hire a housekeeperor someone else who wants to discharge him because he will live with his son; A deceased woman and her daughter confirm that she continues to perceive the event. widow’s pension she should cancel but of course the woman is dead and the owner is not her daughter; A vulnerable family at risk of social exclusion, entitled to Minimum Vital Income (IMV); a retiree who does not know his regulatory baseThe woman who wants to discharge her newborn son to be assigned to the pediatrician and the woman who needs to take maternity leave…
Those who have or have had to carry out a procedure at Social Security since the bureaus closed to the public three years ago You know the only way to guarantee access to the free benefits you qualify for is to pay a professional to handle the process. Users, unions and now, labor professionalscriticizing an automatic system in which face-to-face attention is denied and creates “legal uncertainty”.
And the Government demanded the banks to financially include the elderly, and to guarantee their services in vacated Spain with offices closed and face-to-face treatment for the elderly. protect rights elderly or sensitive persons. But What about Social Security? Over-the-counter service has disappeared for three years, as Levante-EMV has published, and the Government is raising the digital divide, just as the bank is doing.
Citizens are prohibited from entering the offices of the National Institute of Social Security (INSS) or the General Treasury of Social Security (TGSS). offices are now virtual and procedures are bureaucratic.
This “hidden privatization” of Social Security forces users to go to labor professionals for help for free. this payment delays Retirement, widower’s pension, maternity leave benefits or Minimum Vital Income (IMV) is a reality in the face of a lack of direct attention, which adds to complaints from users as well as professionals who have to take constant courses to see how to move. procedures or doubts that an employee must resolve at the window.
And professionals (lawyers, social media graduates, business consultants…) cannot access offices in person. Ministry of Inclusion, Social Security and Immigration for them created “Casia”, an online communication system between professionals and public administrations for day-to-day management.
Business professionals regret the lack of face-to-face attention from the industry as it creates a “legal vulnerability” for the user and those working in the industry. “It was as if a digital signature was required to make a recording and there was no face-to-face interest. This is incomprehensible and creates total legal vulnerability. It is impossible to understand how the administration is doing. doing what makes the bank ugly. Rubén Molina, a social graduate from a business law firm in Valencia, requires banks to engage face-to-face and it is the Administration itself that digitizes everything.”
In fact, the same office filed a formal complaint with Ombudsman Ángel Gabilondo at the start of the pandemic, denouncing some changes in labor legislation accompanied by total digitization, a reduction in the number of civil servants and a ban on face-to-face meetings. What harms citizens, workers, businessmen and self-employed. As the digital gap widens, the complaint awaits resolution.
He criticizes the CSIF union (Independent Union Center and Authorities) of the obligation they impose on its user. pay to enjoy the benefits Free. He explains that they do not receive wages from the labor industry for all the services they do, albeit remotely, but that they must be paid for doing their job, otherwise it means doing the job of civil servants without being civil servants or getting paid.
“There is endless efforts we make for free because it is inappropriate for someone to manage the Minimum Vital Income and charge them 60 euros for it, but of course we have to get paid for our work and time. We are professionals but we plugging the hole of the underemployed Digitizing a system that implies there are elderly or vulnerable people without the knowledge or resources who are forced to hold a digital certificate,” explains Molina.
They also changed from the industry “zero replacement fee” for civil servants The growth does not stop for a business volume where the administration is decreasing day by day.