Fulfilling the goal of being the benchmark in customer experience in the Spanish preservation market would not have been possible without a focus on people. That means putting everything they need at their fingertips to feel secure and helping them get things done most important, building lasting and long-term relationships with one another. The company that guarantees your protection in all its vital stages.
A career plan tailored to the needs and concerns of every professional
One of the strategic levers to achieve this Nationale-Nederlanden this continuous development of its commercial networkcombines human interaction provided by agents with digital capabilities. Therefore, the insurer Training of your commercial representatives to provide them with the necessary tools to provide the best service and at the same time to give them the opportunity to develop, highly regarded career plan in the insurance industry.
So much so, from the moment they joined the Company as an agent, talent planBy giving them access to a range of educational tools, Nationale-Nederlanden encourages the possibility to design their own professional future, helping them grow as they want and become the professionals they want.
In this sense, it is worth noting that the agencies received training and certification from one of the country’s most prestigious academic institutions, according to the agreement the company made with the Valencia Polytechnic University. And not only that. Nationale-Nederlanden also offers them the opportunity to open their own branches.It allows the insurer to be closer to its customers.
Technology and agents are the perfect match to deliver the best customer service
Only then is it possible to realize your passion for being relevant to your customers. Because every person is unique and different, Nationale-Nederlanden strives to offer innovative solutions that make a difference and meet real needs. each. The insurer’s business model is characterized by flexibility, adapting to changes, trends and needs of its customers at every moment of their lives. An example of this is Contigo Familia, your life insurance policy; that develops with every human being, adapting to their conditions and living standards.
And how is this ability to be flexible and modulate solutions to the needs of each one possible? The answer lies in investment in technology and data. through innovation, Nationale-Nederlanden applies new data processing and artificial intelligence techniques with this, more personalized service that the relationship and representative figure provides to its customersIt allows them to react and even anticipate their needs by adding value and making a difference to other companies in the finance and insurance industry.