Unicaja Bank Already completed the technological and operational integration of Liberbank This is after work developed over the past weekend. The process that went according to plan allowed for full technological, commercial and operational integration and as a result, as the Malaga-based financial institution explained this Tuesday, “a stronger, efficient, unified all Unicaja Banco service centers and channels have greater capability and standards for safety and quality.” technological platform”. With this technological integration Merger process of Unicaja Banco has been completed and Liberbank, which was launched on 30 July 2021 and “develops its commercial and digital transformation strategy, where synergies are created, value creation for customers and shareholders”.
After the technological migration, Liberbank origin customers can now transact through all Unicaja Banco channels. Liberbank, which originated in digital banking on the web automatically redirected to website www.unicajabanco.es and customers can access via this channel or by downloading Unicaja Banco’s digital banking mobile app, using the access codes they have had so far.
In addition, transaction restored our and instant transfersand POS terminals used both in the ATM network and in stores and online shopping are operating normally and current balances and transactions are now visible.
This process did not affect Unicaja Banco customers.
Preparation of the technological integration process, as detailed by the bank of Malaga It involved more than 700,000 hours of work carried out over eight months by a team of more than 500 people.. done Migration of more than 200 million digitized documents from 1.8 million customers originating from Liberbank100 terabytes (TB) is the volume of transmitted information. Similarly, this process includes the integration of 575 branches and centers, 1,249 ATMs and 2,700 mobile devices (Smart PCs, tablets and mobile phones) from Liberbank.
Similarly, the technological integration process, for the original Liberbank workforce, an average of 148 hours of face-to-face and online training programsIt was developed by 176 training groups and targeted 2,300 employees.
Security and information to customers
Work for computer and operational integration It started at 3:00 p.m. last Friday.and extended over the weekend, which ended as planned.
After the integration of the systems, The entity operates entirely as a single bank under a single distribution platform.It provides access to the attention and functions of all distribution channels such as branches, ATMs, digital banking (web and mobile application) or telephone banking, as well as combining systems that provide access to a homogeneous and strengthened catalog of products and services. others.
“The integration was carried out with maximum security, To protect the data and positions of customers, which are the subject of this action, from Liberbankand avoiding impact on customers who do not have to carry out any special management to adapt their products to the new platform is one of its main objectives.”
Liberbank home customers have the necessary knowledge of the process previously provided by Unicaja Banco through regular channels, supported by mechanisms such as cybersecurity advice as well as answers to frequently asked questions about features and services.
In this sense, Unicaja Banco emphasized: computer integration does not require a change in Liberbank origin cards, numbering or PINs. They can continue to be used until they expire, automatically renewing with the Unicaja Banco image.
This Products contracted with Liberbank automatically change the number assigned to them without the need for any action by the customer. additional, including automatic payments that continue to operate as before.
in case of payments Pensions of Liberbank customersThe amount can be withdrawn free of charge by Social Security up to three business days before its official payment. Even if the customer does not see that the payment of his pension has been reflected in his account until the last business day of the month, if there is not enough availability, he can make cash withdrawals and card withdrawals from ATMs and branch windows. payments, loan installments and transfers in addition to direct debt payments up to the total amount of the pension.
Unicaja Banco is a reference institution in six autonomous communities. Nearly 1,200 branches, more than 2,600 ATMs, and more than four million customers. In fact, it is present in 80% of the national territory, maintaining its reference entity status in Andalusia, Asturias, Cantabria, Castilla-La Mancha, Castilla y León and Extremadura, and maintaining a presence in other markets such as Madrid. , Ceuta and Melilla retain their traditional presence.
Source: Informacion
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