9to5Mac reporter Zach Hall can’t get the special lenses that will make the Vision Pro work properly. Apple’s headphone lens partner Zeiss reportedly can’t meet its needs said Living room.
Since the journalist suffers from astigmatism, he cannot wear his Vision Pro headset without glasses. For this purpose, Apple offers a series of special lenses manufactured by Zeiss. Hall applied to Zeiss with a prescription from an ophthalmologist but was rejected. Zeiss’s letter states that the refraction values in Hall’s eyes are beyond the capabilities of the lenses and that he should contact Apple for more information.
Hall said his only option to use the headset was to wear contact lenses. But this is not the most suitable option for him because he sees worse than in glasses. However, Apple does not recommend using the headset with contact lenses. It probably has something to do with the eye-tracking system, which allows the user to control the headset with their gaze and pinch gestures.
Previous owners of Vision Pro started to reject headphones and get a refund.