MTT (part of the digital ecosystem of MTS PJSC) has launched a new service – a virtual contact center designed to organize and automate the work of professional call centers and sales departments.
The offer applies to medium and large companies that need to organize their own contact centers in sectors such as banking and financial activities, retail, pharmaceuticals, construction and real estate, where flexible management of a large communication flow is required.
MTT said that the capabilities of the virtual contact center make it possible to deploy from 500 operators and supervisory workplaces, process more than 1.2 thousand simultaneous calls, use detailed statistics, quickly manage the quality of customer service, create incoming and outgoing call queues. record, listen, store and direct conversations, generate reports and integrate indicators of other systems into it.
According to MTT General Manager Ramil Bikkuzhin, the platform market for processing customer calls has changed a lot lately.
He believes that “virtual contact centers based on Russian software have great growth potential” and emphasizes that the platform allows you to create business processes with a high level of customer service quality.
Bikkuzhin added that MTT plans to become a reliable professional contact center supplier for its corporate clients.
The press service of the company explained that the solution is implemented on the basis of domestic software and can be deployed both in the cloud and in the customer’s IT infrastructure.