There was a glitch in the Russian automated information system Leonardo that made it difficult to handle flight booking services and services, as well as flight check-in.
“Due to a global failure in the Leonardo reservation system, it is difficult to check in at airports in the company’s route network” – says In a message from Aeroflot.
Low cost airline in Pobeda knowledgeable Since check-in for flights is done manually, you need to arrive at the airport in advance.
Rossiya Airlines reported similar problems (detained six flights), Red Wings (services It turned out to be temporarily unavailable), Ural Airlines and SmartAvia.
According to data from the Yandex.Schedules service, as of the afternoon of September 28, 27 flights were delayed or canceled at the capital’s airports.
“Passengers in terminals were immediately informed that their flight departure times were postponed. “At the same time, partial registration of passengers was provided through backup channels under operational conditions,” he said. said At Sheremetyevo International Airport.
He added that the malfunction did not cause passenger crowding and did not have a significant impact on the airport’s operations.
However, socialbites.ca’s interlocutor named Victoria reported the queues in Sheremetyevo:
“Some of the passengers were transferred to later flights. For example, Aeroflot’s passengers, who were scheduled to fly to Stavropol at 10 in the morning, will fly to Pobeda at 12.35. The plane to St. Petersburg at 11.25 took off without some passengers. “The queues are huge.”
Reason for failure
At 12:08 at Rostec, where the Leonardo system was created, knowledgeable About troubleshooting:
“The functionality of the Leonardo flight ticket reservation system has been completely renewed. DDOS attack was successfully repelled.”
Air carriers also confirmed that the difficulties had been resolved.
“The functionality of the Leonardo reservation system (created by Sirena-Travel – socialbites.ca) has been restored. Difficulties in registration at the airports of the company’s route network have been eliminated” – says In a message from Aeroflot.
Later the press service of Rostec posted a commentArticle stating that attacks against Leonardo occur regularly:
“There have been dozens of attacks in recent months, including approximately five attempts recorded in September. The attacks are unprecedented in terms of large scale and the number of resources involved.
“It is obvious that a real cyber war is being waged against the country, the aim of which is to damage Russia’s IT infrastructure and disrupt the work of critical sectors.”
Increased protection and trouble-free operation
Leonardo It is a Russian reservation system created by the Sirena-Travel company in partnership with the state company Rostec. Development started at the end of 2011, the launch took place in 2014, and in the first two years most Russian airlines started using this system. They were joined by Pobeda Airlines in June 2022 and Aeroflot in October.
“The service is able to adapt to the individual needs of each carrier, has an increased level of information security and, most importantly, ensures the uninterrupted operation of the Russian air transport industry even in conditions of shutdown of foreign systems” – registered Deputy Director General of Rostec Alexander Nazarov in November 2022.