Applications of Sberbank customers regarding the unilateral deletion of “thank you” loyalty bonuses are sporadic. It has been reported DEA News with reference to the bank’s press service.
“Customer requests on this issue are isolated. <…> With a total loyalty program audience of 67 million people.
As stated in the credit institution, the decision to delete bonuses unilaterally is made only in case of violation of the loyalty program rules or after the expiry of the two-year bonus retention period.
“Every appeal is checked by the bank, according to the results of the checks, the bank notifies the customer of the decision,” the press service said.
Earlier, the media reported complaints of some customers about the unilateral deletion of bonuses of Sberbank customers.
In April, it was learned that Sberbank. resumes issuance of plastic children’s SberCards of various designs.