Nikolai Drozd, deputy head of the Moscow region Rospotrebnadzor department, said that the court found it illegal for the Wildberry market to require customers to pay for the return of defective goods. It has been reported red blood cell.
“The Podolsk City Court of the Moscow Region considered it a violation of the law on behalf of Wildberries, the largest market place in Russia in terms of turnover, in which buyers are obliged to pay for the return of goods of insufficient quality,” the message states.
It was stated that Rospotrebnadzor’s request was met on 13 March. According to the ministry, after the court order goes into effect, buyers will be able to contact the seller to compensate for material damage.
A representative for Wildberries told RBC that the court did not fully understand the circumstances of the case because there was no representative of the company there. It was also stated that Pazaryeri will appeal the decision.
February 7 “Public Consumer Initiative” (CPI) applied The newspaper Izvestia informed Rospotrebnadzor with a request to check the legality of the return of paid goods at the point of issue of Wildberries, citing a letter from the OPI to the supervisory authority.
Earlier, the online retailer’s press service had stated that the return fee for products purchased at Wildberry was allowed. compensate Refund shipping costs to entrepreneurs by allowing vendors to charge competitive prices.