The Ministry of Digital Development, Communication and Mass Media of the Russian Federation, together with the Ministry of Industry and Trade, said that they are monitoring the situation in the Wildberry market, and the company will not issue new penalties.
“We support the improvement of arbitrage services and feedback from market recommended site partners. <…> In the statement made by the ministry, the company will not impose any new fines while the system is completed. Telegram.
The department emphasizes that Wildberry is struggling with substitution of expensive products made by aggressors at its ordering points, but the Department of Digital Development believes that such a control system should be transparent to marketplace partners and is highly likely. tough. The Ministry will monitor the situation so that the interests of all participants in e-commerce are respected and ordinary buyers are not harmed.
Dozens of points for placing Wildberry orders on March 15 suspended delivery of packages as part of a strike against the new penal system to return goods due to a system error or marriage. The new rules included deducting the full cost of the item from employees if the buyer returned the item due to a marriage or if the package found the wrong item.
March 16 temporarily at Wildberry stoped Delete from the common outlet points for the replacement of goods.
The Ministry of Industry and Trade appealed to Wildberry management with a call to increase the effectiveness of feedback from partners and employees.