According to the newspaper’s report, the “Public Consumer Initiative” (OPI) applied to Rospotrebnadzor requesting that Wildberries be checked for the legality of return of goods with payment. “News”It refers to a letter from the OPI to the supervisory authority.
According to the publication, the OPI organization intends to force the online seller to refuse paid delivery of quality goods to the seller, as it considers this practice illegal. For example, we are talking about cases where a quality product was delivered to a person, but the product did not fit the size, and the buyer refused to receive the product.
According to OPI, WB currently receives 75-100 rubles per person if he refuses a unit of quality product.
“In this case, it is illegal and unlawful to charge the buyer money for return to the warehouse from the point where the orders were placed,” OPI representatives say.
Previously in Rospotrebnadzor declarationMarketplaces or sellers cannot collect or withhold buyers’ money when returning defective goods.