Listed car brands with the best service in Russia (unexpected results)

The “mystery shopper” method was used at 168 official dealers of car brands represented in Russia. Each brand accounted for 8 car dealers operating in Moscow, St. Petersburg, Krasnodar and Kazan. For example, the research holding company Romir assessed the quality of the service provided by dealers of various car manufacturers.

The most polite managers

The results of the survey are divided into two parts: the quality of the service at the time of purchase and the service after the sale. In the first ranking, the Hyundai brand took the lead, with a result of 93.3% and the largest growth, rising 15 positions during the year. In second place is the Japanese Subaru (91.9%) and the domestic Lada closes the top three – 88.9%. Volkswagen (88.6%) and Audi (87.8%) also came in the top 5 for the quality of new car sales.

A visitor to the Tekhinkom Lada car dealership in Khimki, Moscow region. In 2022, the Russian brand was at its best in both sales and maintenance

A visitor to the Tekhinkom Lada car dealership in Khimki, Moscow region. In 2022, the Russian brand was at its best in both sales and maintenance

According to the results of the survey, the growth of the Chinese brands Haval and Geely, while still lagging in the top five, increased by 13 and 8 positions respectively. And here’s the record with a minus sign: Last year’s leader, Lexus, didn’t even make the top 10, taking 12th place.

The most competent soldiers

Lexus, along with Toyota, recovered in aftersales and traditionally showed the two highest results – 97.6% and 92.1%. Hyundai closes the top three services with a score of 92.1%; since last year, the brand has regained 13 positions in the ranking at once. Lada also looks great on maintenance and repair – 4th place, 91.7% and plus five positions for the year.

The military of the Russian brand lost quite a few of their colleagues from the Japanese Infiniti – the luxury brand closed the top 5 in terms of maintenance with a score of 90.6%.

  • Recently, we raided car dealerships again, studied prices – and got unexpected results, too.
  • “Driving” can be read in Viber.

Source: Z R

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