The vehicle that had troubles—purchased by a woman in 2016 from an authorized dealer—cost 1,209,900 rubles for a Hyundai Creta. After the warranty period ended, she faced the need to revisit the seller. During a trip across the city, the muffler began rattling in cold weather and the warning indicator illuminated, as reported by the press service of the courts in the northern capital. Yet, the official dealer did not resolve the violations from August 21 to October 6. The complaint drafted by the car owner was dismissed, and the matter moved forward in the legal channel.
In explaining motorists rights in such circumstances, the court outlined the available remedies. A car could be returned within fifteen days of purchase, or a comparable replacement could be demanded. After that window closes, the seller bears the obligation to address non-delivery or warranty issues within up to 45 days. This framework aims to balance the seller’s responsibilities with the consumer’s reasonable expectations for safety and reliability on the road.
As a concrete outcome, the court ordered the manufacturing company to cover the full purchase price paid by the owner. That recovery also acknowledged financial consequences tied to the loan used for the purchase, penalties from various points, and the broader scope of moral damages and legal costs. When the dust settled, the defendant faced a substantial sum, estimated at around 9 million rubles in total liabilities.
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