Volkswagen has restricted access to service programs for service stations and official dealers in the Russian Federation. This was told to socialbites.ca by Alexander Pakhomov, chairman of the board of the Russian Association of Automobile Services.
“The Volkswagen concern still gives dealers something to do, but in fact everything is closed, although it is not officially stated. Previously, Mercedes-Benz also disabled access to programs, and was the only person to notify dealers and workshops about this issue. All other European companies try not to advertise their activities in Russia, but some restrictions are imposed,” he said.
According to the reporter, Volkswagen has cut off Russia’s access to repair databases, but access to diagnostic equipment databases still exists.
“Everyone finds a way to solve the problem. Volkswagen dealers, for example, help each other and exchange files with necessary data,” said Pakhomov.
Now dealers are actively developing an action plan for various situations so that their customers are not left without support. Sergey Parshikov, Deputy General Director of Avilon AG Service, told socialbites.ca about this.
“One thing is certain – the problems that have arisen will be resolved, it’s just a matter of time,” Parshikov said. said.
At the end of December last year at the Auto Services Association reportedDiagnostics, systems and tuning of cars of the group became unusable in Mercedes-Benz service centers. To do this, online verification by the Face ID system and geolocation was required. At the same time, experts state that disabling the system is either impossible or very difficult.
Previously reporteddealers began to sell new Samsung QM6 crossovers in Russia.